Refund policy

Return & Refund Policy

We do not offer general returns or exchanges.

Returns and refunds are only accepted if the product is received in a damaged, defective, or incorrect condition.

If your order arrives damaged, defective, or incorrect, you must contact us within 48 hours of delivery at vedang@getjustpour.com with:

• Your order number

• Clear photos of the product

• Clear photos of the outer packaging

Failure to report within 48 hours of delivery will make the order ineligible for return or refund.

If the claim is verified and approved, we will either:

• Issue a replacement at no additional cost, or

• Provide a refund to your original payment method

Refunds (if approved) will be processed within 10 business days. Please note that your bank or payment provider may take additional time to reflect the amount.

Items that are not damaged, defective, or incorrect are not eligible for return or refund.

The following are strictly non-returnable:

• Perishable goods (including food products)

• Personalized or custom orders

• Sale items

• Gift cards

• Personal care products

Products sent back without prior written approval will not be accepted.

For any concerns, contact us at vedang@getjustpour.com.